Brand | Kwikset |
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Special Feature | Smart Lock,Touchscreen |
Lock Type | Keyed One Side |
Item Dimensions LxWxH | 9.87 x 5.37 x 3.49 inches |
Material | Metal |
Recommended Uses For Product | Home |
Style | Contemporary |
Color | Black |
Number of Pieces | 4 |
Finish Type | Matte Black |
Included Components | Exterior Assembly, Interior Assembly, Strike, Drive-in Latch, Latch with Rectangular Faceplate, Mounting Plate, Batteries, Installation Hardware, SmartKey Tool, 2 Keys, Installation Guide |
Controller Type | Apple HomeKit, iOS |
Shape | Square |
Item Weight | 16 ounces |
Control Method | Voice |
Manufacturer | Kwikset |
Part Number | 99190-004 |
Item Weight | 1 pounds |
Product Dimensions | 9.87 x 5.37 x 3.49 inches |
Item model number | 99190-004 |
Finish | Matte Black |
Item Package Quantity | 1 |
Special Features | Smart Lock,Touchscreen |
Batteries Included? | Yes |
Batteries Required? | Yes |
Battery Cell Type | Alkaline |
Warranty Description | Lifetime mechanical and finish warranty; 1-year electronics warranty |
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Kwikset 99190-004 Contemporary Premis Smart Lock Works with Apple HomeKit, Iron Black
Brand | Kwikset |
Special Feature | Smart Lock,Touchscreen |
Lock Type | Keyed One Side |
Item Dimensions LxWxH | 9.87 x 5.37 x 3.49 inches |
Material | Metal |
About this item
- Contemporary Premise is an Apple Home kit (only) enabled touchscreen smart lock that works with Apple compatible devices.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.Control Method:Voice
- Use Siri voice control to check lock history; remote access to monitor, lock, and unlock from anywhere using the Kwikset Premise iOS app and an Apple TV (4th generation or newer) or Apple Home Pod
- Security features: ANSI/BHMA Grade AAA, Secure Screen Technology, optional auto-lock, optional alarm for incorrect codes, and more
- Easily send, add, delete or disable user codes and schedule access for certain times/days using the Premise App or Apple Home App
- Featuring Smart Key Security, which protects against advanced break-in techniques and allows you to re-key your lock yourself in seconds.
Customer ratings by feature
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This Item Kwikset 99190-004 Contemporary Premis Smart Lock Works with Apple HomeKit, Iron Black | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | Try again! Added to Cart Add to Cart | ||
Price | — | -15% $59.49$59.49 List: $69.99 | $119.00$119.00 | -13% $103.17$103.17 List: $119.00 | $289.99$289.99 | $319.00$319.00 |
Delivery | — | Get it as soon as Monday, Apr 1 | Get it as soon as Tuesday, Apr 2 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 | Get it as soon as Monday, Apr 1 |
Customer Ratings | ||||||
Easy to install | 3.8 | 4.1 | — | 4.4 | 3.6 | 4.2 |
Lock Feature | 3.3 | 3.8 | — | 4.3 | 3.6 | 4.2 |
Value for money | 2.6 | 3.7 | — | 4.1 | 1.6 | 3.5 |
Easy to use | — | — | — | 4.1 | 2.7 | 4.2 |
Sold By | — | Amazon.com | Amazon.com | Amazon.com | Amazon.com | Amazon.com |
lock type | Keyed One Side | Keypad | Keypad, Key Lock | Keypad | Keypad | Key Lock |
number of items | 1 | 1 | 1 | 1 | 1 | 1 |
material | Metal | Metal, Steel | Stainless Steel | Zinc, Metal, Plastic | Zinc | — |
shape | Square | Rectangular | Round | Rectangular | — | Round |
finish type | Matte Black | Matte Black | Matte Black | — | Brushed | Matte Black |
weight | 1 pounds | 2.25 pounds | 3.2 pounds | 3.31 pounds | — | — |
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From the brand
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Kwikset is the #1 selling U.S. lock brand, making homeowners feel safe since 1946. Kwikset works hard to understand the world you live in, so that we can do everything we can to protect it. The company’s unwavering commitment to meeting homeowners’ needs has inspired its innovative lock portfolio.
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You can lock, unlock, and check the status of the Halo Touchscreen smart lock using voice commands via Google Assistant and Alexa
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Step up to designer styles and superior security with Kwikset Signature Series products
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SmartKey Security - rekey your lock yourself in seconds & security features that protect against advanced break-in techniques
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Microban inhibits the growth of surface bacteria. Providing a cleaner door hardware than products with untreated surfaces.
From the manufacturer
A Day With Premis
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Did you lock the front door?*Rushing off to work again? You can use the Premis app to check the status of your lock. Never wonder if you remembered to lock the door. *Remote access control with Apple TV (4th generation or later) |
Dog walker arrives.Assign up to 30 customizable user codes to family, guests, and service professionals like your dog walker. The Premis app notifies you when each code is used, so you're always in the know. |
Did the kids get home safely?Whose user code was last used to enter the home? More importantly, at what time? You can easily check lock activity and lock status using your Premis app. |
Last check before bed.Already upstairs in bed but can't remember if you locked your front door? Check the status of your lock and lock it from your iPhone. At the end of your day, you can rest knowing all is well. |
Siri Voice Control and Remote Access
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'Siri, lock my front door.'Use Siri voice commands to check the status of your door lock. |
Works with Apple HomePodAs long as the lock is connected to an Apple HomePod, or an Apple TV 4th gen or later*, the lock can be locked or unlocked remotely via Siri. *HomePod and Apple TV devices are sold separately. |
Works with Apple TV 4th Gen+As long as the lock is connected to an Apple HomePod, or an Apple TV 4th gen +*, the lock can be locked or unlocked remotely via Siri. For best results, the Premis lock should be within 40 feet of an Apple TV with tvOS 10.2 or later. *HomePod and Apple TV devices sold separately. |
Don't have Apple TV? Use your compatible iPhone, iPad, or iTouch to access in-home features:
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In-Home Locking and UnlockingPizza arrived? Don't get up from the couch. You can lock and unlock your door from your smart phone, as long as you are home within bluetooth range of your Premis smart lock |
SecureScreen TechnologySecureScreen provides additional security by employing random digits prior to entering your personal code to prevent fingerprint and code detection on the touchscreen surface. |
Optional Security FeaturesProgamming Code - restricts users from adding or changing existing codes. Code Alarm - alarm sounds after 3 incorrect consecutive codes are entered. Auto-Lock - set auto-lock to automatically lock Premis after 30 seconds. |
User Code ManagementManage up to 30 customizable user codes in-home within Bluetooth range of the lock. One-Time, Limited, or Anytime: create a schedule that only allows entry into your home during those times. |
Made for the world you live in.
Premis installs in minutes and is easily programmed with up to 30 user codes that can be shared with guests and service professionals. You can also invite up to 15 Apple HomeKit users through the Home app to share control. You can track lock status, receive lock notifications and more through the Kwikset Premis app.
- Premis fits standard residential exterior doors
- installs in minutes using an in-app and interactive installation experience
Smarter Living
Kwikset Contemporary Premis Smart Lock features Apple HomeKit technology for smarter home management.
Premis is a modern, sleek touchscreen deadbolt that works with Apple HomeKit to provide you a secure way to control your home from an iPhone, iPad or iPod Touch while also taking advantage of best-in-class, patented security features unique to Kwikset smart locks.
Premis and the Premis app, available for free download from the App Store, are compatible with:
- iPhone 5s or newer
- iPod touch 6th generation or newer
- iPad 4 or newer and iPad Mini 2 or newer
- Apple TV 4th generation or newer
- Apple HomePod
- SmartKey Security- Protecting against advanced break-in techniques
- Lock Monitoring- View lock activity, history and status notifications when lock is used
- User Code Management- Easily send, add, and delete or disable user codes. Schedule access for certain times/days
- Easy Battery Replacement- Now you can replace your battery by removing the window of the interior cover after you remove the security screw.
Product guides and documents
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Kwikset Contemporary Premis Smart Lock
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Product information
Technical Details
Additional Information
ASIN | B07RDRL547 |
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Customer Reviews |
3.8 out of 5 stars |
Best Sellers Rank | #256,875 in Tools & Home Improvement (See Top 100 in Tools & Home Improvement) #843 in Deadbolts |
Date First Available | May 1, 2019 |
Warranty & Support
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Product Description
Premise is a touchscreen smart lock that works with Apple Home Kit. It is a one-touch locking motorized deadbolt. You can enter your home with the convenience of keyless entry using Siri voice commands, the Premise App, or with your personalized code. It features patented Secure Screen technology to prevent code detection from fingerprints on the touchscreen. Premise is easy to install, program and use, and operates on 4 AA batteries. This single cylinder deadbolt can be locked or unlocked by using the keypad or key from the outside as well as the turn button from the inside. The rich tones of Iron Black add the finishing touch to this product.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the appearance of the lock. However, some customers have reported issues with the battery life. They say it drains its battery in about two months. Customers are also disappointed with the touch screen and value. Opinions are mixed on performance, quality, ease of use, and connectivity.
AI-generated from the text of customer reviews
Customers like the appearance of the lock. They say it looks good, the app is easy to use, and the touchscreen works well. Some say that the lock blends perfectly with their front door and is a great addition to the house. Overall, customers are satisfied with the appearance and functionality of the product.
"...Again, seamlessly integrated and can adjust very easily anywhere. On the other hand, I have an Anova Bluetooth Sous-Vide device...." Read more
"...elsewhere for another solution before buying this again but the lock does look nice...." Read more
"...⦁ Nice colors and design, relatively neutral, can fit with different decors.⦁ Brightly and uniformly lit numbers, responsive touchscreen...." Read more
"...Kwikset is wife approved for style and size.-Nice neutral stealth black color, plus touchscreen blends in to lock housing until you tap..." Read more
Customers are mixed about the performance of the lock. Some mention that it works perfectly, works well with HomeKit, and the app works nicely. However, others say that it continually fails to update the firmware, it will randomly stop working, and is very unreliable.
"...I will say towards that decision, the Kwikset SmartKey works very well for easy rekeying and it is also reviewed highly for security...." Read more
"...Alas, a couple hours later screen stopped working in that was even slower to respond to touches and everytime I entered password it would show an X...." Read more
"...So the Kwikset Premis App is working consistently for me *now*. I have no logical explanation for why everything works perfectly now...." Read more
"...the process starts and the lock tries a couple of things, but it is never successful...." Read more
Customers are mixed about the quality of the lock. Some mention that the Bluetooth works great and makes programming the lock worth it, while others say that it worked well enough for 2 years and now has become very unreliable. The Smartkey system makes rekeying the lock easy, while other customers say that the lock is becoming intermittently unreachable via the Kwikset app and the Apple. The auto lock stops working when batteries are low, and the lock operation is intermittent with Siri and the app.
"...At is most basic level I find it to be a sturdy deadbolt and I was able to easily rekey the lock so I can use the Premis with an existing KW1 key...." Read more
"...The value of this features is that it prevents uneven wear with long term use of the same combination and it prevents soiled hands from leaving an..." Read more
"......" Read more
"...No need to use the Kwikset Premis app anymore. Unlocking and locking from Favorites is instantaneous and no need to wait the 7 seconds for the app..." Read more
Customers are mixed about the ease of use of the lock. Some mention it was very easy to install as it fit all the existing holes and cutouts, and the lock was fairly simple. However, others say that the installation documentation requires some scrolling on a phone if you don't let the app walk you through, there is a lack of knowledgeable support, and there is no mention of the installation manual or the Kwikset app on the instructions that come. The bottom of the unit is impossible to access if your have a doorknob, and a battery is tough to get.
"...Another example is my Nest. Again, seamlessly integrated and can adjust very easily anywhere...." Read more
"The installation is not that bad, but then you get to this part called "Door Handling Process," and this is where everything goes sideways...." Read more
"...there is no mention of the installation manual or the Kwikset app on the instructions that come with the box...." Read more
"...Installation of the hardware itself I found to be quite easy. I have a lot of experience with technology, but not so much around the house...." Read more
Customers have mixed opinions about the connectivity of the lock. Some mention that they have no issues connecting with HomeKit, setting codes, and the Bluetooth works great. Others say that the Bluetooth to hub connection is pretty bad, and frequently stopped working.
"...The Bluetooth Feature for me is completely useless, let alone spending more money to get the Wi-Fi version...." Read more
"...Compared to the August I'm replacing with this device, the keypad works instantly (since it's all one unit) rather than having to wait for the..." Read more
"...I wanted to drop a star because the front lock seems to loose connection on a regular basis and today I've been trying to update the firmware and..." Read more
"...And then, finally, you will also realize that the device is Bluetooth, so unless your hub is quite close to the lock, you won't be able to see the..." Read more
Customers are dissatisfied with the battery life of the lock. They say it drains its battery in about two months, even when it's never used. They also say it consumes more battery than other models. Customers also mention that the lock runs continuously for hours until the batteries die. They recommend that the product be improved to fix the battery issue and add tactile feedback when entering the codes.
"...I am keeping an eye out for the battery drain issue I've read about time and time again. I've had the lock in place for 4 days now and it's at 90%...." Read more
"...of complaints in regards to it working very intermittently, and poor battery life, especially on the keypad accessory which we would require...." Read more
"...will just freeze with the keys lit and stop working, batteries lasted a lot less than promised), so I'll update this review with more use...." Read more
"...Troubleshooting - Fast Battery DrainAll 3 locks I purchased, I used the new batteries that came with them...." Read more
Customers find the touch screen of the lock unresponsive at times, hit or miss, and temperamental. They say it doesn't wake up easily and makes using the touchpad a complete chore. Customers also mention that the touch pad registers the first few touches, then misses one, and that it takes a multi-finger press or a long press to wake it up.
"...when you get close, this one you not only have to tap, you have to touch several times...." Read more
"...Not very confidence inspiring.-Occasionally the touch screen is temperamental, mainly when waking up and when tapping numbers in quick..." Read more
"...The other half the time it is still pretty fickle. It will register my first few touches, then miss one, and then I have to start over because I put..." Read more
"...This is very inconvenient and makes using the touchpad a complete chore...." Read more
Customers are dissatisfied with the value of the lock. They mention that it is not worth the money, headaches, or headaches. They also say that the lock has become a very expensive dumb lock. Customers also say the lock is janky, feels cheap, and has a dumb design flaw.
"...-Expensive...." Read more
"...Basically, at this point this “smart” lock has become a very expensive dumb lock: the keypad still works, and you can use your app to open and..." Read more
"...It will function as a normal keyed deadbolt. Just a very expensive keyed deadbolt...." Read more
"...(long) to read up and troubleshoot, you will have a solid, good lock for a value price. Looks good. It is loud." Read more
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1 month update: Hit the 1 month mark on 8/24. On the 2.5 week mark the Premis app battery indicator was at 70%. Also noticed that the Home app and Premis app were very slow in updating the status of the lock. Right before the release of iOS 12 public beta 6 i was having an issue where the lock was not being recognized and i had got do a factory reset on 2 different occasions. After downloading public beta 6 the Home app/Premis app/Premis lock have been working exactly as it’s supposed to. The status updates on the Home/Premis apps take less than 3 seconds and excessive battery drain does not seem to be issue. I was averaging more than 10% drain per week for the first 2.5 weeks, and in the 2.5 weeks since i upgraded to public beta 6 update the battery indicator has not moved past 70%. Overall very satisfied and I ended up purchasing a second Premis lock (for the main entrance). This will be a good test for durability as the main entrance is used by the individuals on my unit and 2 additional units of tenants. Rating changed to 5 stars.
Haven't written a review in a while but figured I'd write one for this product as my experience with the Premis seems to be a little different than what I've read from other reviewers. I purchased the product via the Amazon Warehouse to save a few bucks. The lock came in its original packaging and everything was included. Even the screws were in their own individual, unbroken packaging. Not sure how that's possible for something that's used but THANK YOU Amazon Warehouse for making it happen.
Installation of the lock was fairly straightforward and I didn't need to do any drilling. Pairing the lock with the Kwikset app was the part that took by far the longest. Kwikset is not a fault. I didn't realize that since someone else had previously paired this lock with an app I needed to do a factory reset. Once I did the reset the Kwikset app recognized the lock immediately. Pairing with Apple's Home app was a breeze.
I view the Kwikset Premis as a first generation product and as such I've come to expect that they will be a little glitchy. And a further wrench is thrown into the equation when it's a third party product designed to integrate into Apple's ecosystem. With that being said the Kwikset Premis does everything I expected it to. At is most basic level I find it to be a sturdy deadbolt and I was able to easily rekey the lock so I can use the Premis with an existing KW1 key. Per the instructions touching the screen for a second or so will activate it and from there I can type in my code to open it, or hit the lock button to close it. HomeKit/Siri integration is where it gets fun. Via the Home app, or Siri, I can check the status of the lock and open or close it. It's kinda cool to be able say "Hey Siri, is the front door closed?" or "Hey Siri, can you open the front door?" I've even asked Siri to lock the door about 1/2 mile down the road from home as I forgot to do it as I left.
I commend Kwikset's engineers and designers for the work they put in creating a product that moves the deadbolt into the 21st century but also keeps it within the easy use and installation of a traditional deadbolt. However, I docked the Premis a star for 2 reasons: 1) the back housing needs to be removed in order to replace the batteries. 3 screws hold the housing in place, one of which is underneath the housing. Seems like the engineers forgot that the door handle would be there making the removal of this screw a major pain. 2) there is no mention of the installation manual or the Kwikset app on the instructions that come with the box. You an easily find the manual online and it's also located within the Kwikset app but a simple "Download the Kwikset app from the Apple Store for installation instructions and to get started" would have been an easy time saver.
I am keeping an eye out for the battery drain issue I've read about time and time again. I've had the lock in place for 4 days now and it's at 90%. Not sure if that's good or bad. Kwikset claims up to 6 months before battery replacement is needed and I've read some people saying weeks. I'm shooting for the 3 month mark. I'll keep you guys posted.
Overall, not a perfect product (as no 1st gen product ever is) but I'm happy. So far, so good!
P.s. I've attached some pics. Pardon the color on the door. Removing the paint and staining it dark brown is on my list of summertime projects :-)
1 month update: Hit the 1 month mark on 8/24. On the 2.5 week mark the Premis app battery indicator was at 70%. Also noticed that the Home app and Premis app were very slow in updating the status of the lock. Right before the release of iOS 12 public beta 6 i was having an issue where the lock was not being recognized and i had got do a factory reset on 2 different occasions. After downloading public beta 6 the Home app/Premis app/Premis lock have been working exactly as it’s supposed to. The status updates on the Home/Premis apps take less than 3 seconds and excessive battery drain does not seem to be issue. I was averaging more than 10% drain per week for the first 2.5 weeks, and in the 2.5 weeks since i upgraded to public beta 6 update the battery indicator has not moved past 70%. Overall very satisfied and I ended up purchasing a second Premis lock (for the main entrance). This will be a good test for durability as the main entrance is used by the individuals on my unit and 2 additional units of tenants. Rating changed to 5 stars.
Haven't written a review in a while but figured I'd write one for this product as my experience with the Premis seems to be a little different than what I've read from other reviewers. I purchased the product via the Amazon Warehouse to save a few bucks. The lock came in its original packaging and everything was included. Even the screws were in their own individual, unbroken packaging. Not sure how that's possible for something that's used but THANK YOU Amazon Warehouse for making it happen.
Installation of the lock was fairly straightforward and I didn't need to do any drilling. Pairing the lock with the Kwikset app was the part that took by far the longest. Kwikset is not a fault. I didn't realize that since someone else had previously paired this lock with an app I needed to do a factory reset. Once I did the reset the Kwikset app recognized the lock immediately. Pairing with Apple's Home app was a breeze.
I view the Kwikset Premis as a first generation product and as such I've come to expect that they will be a little glitchy. And a further wrench is thrown into the equation when it's a third party product designed to integrate into Apple's ecosystem. With that being said the Kwikset Premis does everything I expected it to. At is most basic level I find it to be a sturdy deadbolt and I was able to easily rekey the lock so I can use the Premis with an existing KW1 key. Per the instructions touching the screen for a second or so will activate it and from there I can type in my code to open it, or hit the lock button to close it. HomeKit/Siri integration is where it gets fun. Via the Home app, or Siri, I can check the status of the lock and open or close it. It's kinda cool to be able say "Hey Siri, is the front door closed?" or "Hey Siri, can you open the front door?" I've even asked Siri to lock the door about 1/2 mile down the road from home as I forgot to do it as I left.
I commend Kwikset's engineers and designers for the work they put in creating a product that moves the deadbolt into the 21st century but also keeps it within the easy use and installation of a traditional deadbolt. However, I docked the Premis a star for 2 reasons: 1) the back housing needs to be removed in order to replace the batteries. 3 screws hold the housing in place, one of which is underneath the housing. Seems like the engineers forgot that the door handle would be there making the removal of this screw a major pain. 2) there is no mention of the installation manual or the Kwikset app on the instructions that come with the box. You an easily find the manual online and it's also located within the Kwikset app but a simple "Download the Kwikset app from the Apple Store for installation instructions and to get started" would have been an easy time saver.
I am keeping an eye out for the battery drain issue I've read about time and time again. I've had the lock in place for 4 days now and it's at 90%. Not sure if that's good or bad. Kwikset claims up to 6 months before battery replacement is needed and I've read some people saying weeks. I'm shooting for the 3 month mark. I'll keep you guys posted.
Overall, not a perfect product (as no 1st gen product ever is) but I'm happy. So far, so good!
P.s. I've attached some pics. Pardon the color on the door. Removing the paint and staining it dark brown is on my list of summertime projects :-)
The published review dinged the Premis badly for it's install documentation, battery changing difficulty, battery life, and the need to enter 2 numbers before the combination. So, I'll address those so no one is confused. Install documentation requires some scrolling on a phone if you don't let the app walk you through. Let the app walk you through. If you get out of the walkthrough, print the .pdf. It is a trivial issue not something to ding a product for on a review. Overall my installation experience was very easy. I was replacing a recent Kwikset lock, so I didn't even remove the latch, I just replaced the lock around the latch. Very quick. It is not hard to screw in the cover around the battery. Again, not something to ding the product for in a review, at most a need to buy a short handled screw driver (I already had one). It is not overall difficult to install the cover or to change the batteries.
Battery life has been excellent for me. I use rechargeable Eneloop AA batteries which sometimes last less on a charge than alkaline batteries. I have not had to change the batteries yet after 2 full months. The app reports battery life at 60% now. Battery life is a Your Mileage May Vary (YMMV) issue. Some reviewers report much worse life for this lock, other reviewers report much worse life for Schlage. I haven’t found a comprehensive, systematic test of battery life, so I wouldn’t weight anyone’s opinion too highly. I don’t use my front door that often, so my battery life is light for use opening and closing the lock. Communicating with a variety of phones and an iPad about 15 feet away is probably my main user of battery life.
The Premis has a feature requiring entry of two random numbers before the actual combination. The value of this features is that it prevents uneven wear with long term use of the same combination and it prevents soiled hands from leaving an impression of just the numbers used in the combination. This feature also makes it harder for someone watching you punch in the combination to get the pattern. Unevenly worn or soiled keys plus an observed pattern could make entry relatively easy for a skilled observer. The published reviewer ignored the issues of wear, soil, and pattern observation and dinged the lock for requiring the extra numbers. He thought that a finish that hides fingerprints better is a complete solution to the problem. Other locks don’t address the issues the two random number entry is intended to address. The inconvenience is minor, especially for a HomeKit lock you will be opening with Siri or an app most of the time.
The published reviewer gave no points for SmartKey which is a major feature of Premis and Kwikset.
My opinion is the Premis is a solid choice for a HomeKit smart lock and a pretty obvious choice if you already have Kwikset SmartKey locks. The issues the published reviewer cited are trivial or YMMV and should not have much impact on decisions to buy the Premis.
Top reviews from other countries
However, the premis App is not available in India. Why even sell a product if you are not going to support users of this country. Very disappointed, having spent quite a lot of money on it. Nowhere it is written that the product is not supported in this country.
Reviewed in Mexico on September 26, 2019
Interacted with service, no help... say reset lock, reinstall app, etc... all works fine for a while then the app “forgets” the lock and have to go through whole setup again.
Lock works fine through Apple Home app, but only via the Kwikset app can you set user codes and options. Since it’s on a rental property and I depend on being able to set user codes remotely, the lock is now unusable for me until they fix the App to make it iOS 13 compatible. Even after updating to iOS 13.1.1 it doesn’t help... Apple might have changed something in HomeKit but Kwikset’s app is now no longer compatible!!!
Obviously reducing to minimum stars until they update and fix the app so I can use the lock as intended.
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Seems a little silly of the large price delta between this and the non-HomeKit version, particularly because the only difference is a tiny little module on the lock. Anyway, works fine and I like the features. Hope it does not chew through batteries as other people have complained about... I'll definitely report here if it does. I have a good comparison since I just replaced the exact same (but not homeKit version) lock with this one. The non-HK version I could get about 6-10 months from 1 set of batteries. We'll see how this one goes.
One issue I did have is that there's no way to manually set the time/date in the lock. This is a problem if you enable a user access code to only work during certain days or certain times. After calling support, they confirmed it's not possible to manually set the time/date but the lock should do it by itself once it connects to the wifi and internet. In fact it eventually did, but took a few hours to do so for some reason. Not for the connection to be made, that worked right away... but for it to update it's own internal clock. This should be a feature within the app... to set it manually.
Docking 2 stars because of those 2 issues (overly expensive for no real reason, and quirky app with inability to set date/time manually). Also, the app has not been updated in YEARS! It works fine, but is a little buggy.