L W
Rakuten has gone down the drain and has become quite literally, mostly a waste of one's precious time. Continually in the middle of shopping trips I am kicked out and given an "access denied error. Extremely aggravating, especially for tedious shopping trips. It happens ALL THE TIME the past few months. Or when it finally it does let you back in, the check out button doesn't work. What a joke. I'm now to the point where if it happens one or two more times I'm going to be done for good.
2 people found this review helpful
Rakuten Rewards
April 23, 2024
Hi there! We'd love to help get you back up and running. Please reach out to us at socialhelp@rakuten.com so we can help.
Marion Muscare (ejvmev)
Watch your account closely or you will be ripped off (things remain pending, purchases don't show up). So far everything has been resolved, but if I wasn't watching it daily it would be my loss. I miss the customer support they used to have. Also, this app is like trudging through wet sand, while all the other apps whizz by. Very slow and glitchy.
1 person found this review helpful
Rakuten Rewards
April 23, 2024
Hi Marion, we always want our members to receive the Cash Back they earn! We'd like to look into this for you as promptly as possible. Please email us at socialhelp@rakuten.com
Kre8iviT27
I opened an account through a referral link a few days ago. I was supposed to receive the $30cash back after spending $30+ through the app, but it was never added to my account. For days, II've been trying to connect with a person to help with this issue, but the customer service seems automated. It keeps repeating the same requests. I oblige. Then it tells me that I was credited. I can't get any answers. The customer service phone number online just tells you to get help through the app.
43 people found this review helpful
Rakuten Rewards
April 2, 2024
While we no longer offer phone support to our Members, our team is here 24 hours a day/7 days a week over email. Please feel to reach out to us at socialhelp@rakuten.com so we can help you out.